1. Introduction

Welcome to Prime Containers Canada ("Prime Containers", "we", "us", or "our"). Our website is located at https://primecontainer.ca/ .

We provide shipping containers, related products, financing information, modification inquiries, and delivery coordination services to customers in Canada.

This Privacy Policy describes how personal information is handled when you interact with our website or services. It is intended to support applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and relevant provincial privacy legislation.

2. Personal Information We Collect

Depending on how you interact with our business, we may collect:

Contact Information

• First and last name
• Email address
• Telephone number
• Billing and delivery address
• Province, city, and postal code

Orders and Transactions

• Products purchased or requested
• Order numbers and purchase dates
• Billing amounts, taxes, and shipping fees
• Order status and transaction references
• Customer service and purchase correspondence

Project and Delivery Information

• Container size and condition preferences
• Requested container modifications
• Site access and unloading requirements
• Delivery instructions and contact details
• Project descriptions and submitted photographs

Technical Information

• IP address
• Browser type and device information
• Website pages visited
• Approximate location derived from technical data
• Cookies and similar identifiers

We may also receive information that customers voluntarily submit through our contact forms, emails, checkout process, or other communications.

3. How We Use Your Information

We use personal information for purposes such as:

• Responding to product and service inquiries
• Processing and administering orders
• Confirming payment and issuing invoices
• Arranging shipping and delivery
• Providing quotations for modifications
• Reviewing financing inquiries
• Providing warranty and customer support
• Preventing fraud and unauthorized activity
• Maintaining website performance and security
• Meeting legal, accounting, and tax obligations

If we use information for marketing, we do so in accordance with applicable consent and unsubscribe requirements. You may withdraw consent to optional marketing communications at any time.

4. Orders, Checkout & Payment Processing

Our website uses WordPress and WooCommerce to manage online product listings, customer accounts, shopping carts, and orders.

When you place an order, we process relevant billing details, delivery information, purchased items, payment status, and order history.

Payments may be handled through third-party payment providers, depending on the payment method available at checkout. Such providers process payment information under their own privacy and security policies.

Prime Containers does not require customers to provide complete payment card details through ordinary contact forms or email.

5. Financing Applications and Requests

Prime Containers offers financing arrangements for eligible purchases exceeding CAD $3,000, subject to approval and written terms.

If you request financing, we may collect information necessary to review eligibility, prepare a financing agreement, and administer payments. This may include contact information, purchase value, proposed repayment schedule, and other information disclosed during the application.

We will explain any additional information or third-party services needed before requesting sensitive financial information or performing a credit assessment.

Financing information is used only for appropriate application, administration, compliance, and related customer-service purposes, subject to applicable law.

6. Shipping and Delivery Information

To arrange delivery of purchased containers, we may share necessary customer information with transportation providers, dispatch personnel, or other parties involved in the delivery.

Shared information may include:

• Customer or receiving-contact name
• Delivery address
• Contact telephone number
• Container specifications
• Site access and unloading instructions

This information is provided as reasonably necessary to coordinate transportation and delivery.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support site operations, retain shopping-cart information, maintain user sessions, improve security, and understand how visitors interact with our content.

Essential Cookies

These may be required for shopping carts, checkout, account sessions, and security.

Analytics Cookies

If analytics services are enabled, they may help us understand website traffic, page performance, and visitor interactions.

Advertising Technologies

If we use advertising or conversion measurement services, applicable cookies or similar technologies may be used according to the choices and consent mechanisms available on our website.

You can manage cookies through your browser settings and, where provided, our website's cookie preferences. Disabling essential cookies may affect shopping and checkout features.

8. How We Share Personal Information

We may share information with service providers who assist with:

• Website hosting and technical maintenance
• Payment and transaction processing
• Shipping, transportation, and delivery
• Email delivery and customer communications
• Fraud prevention and website security
• Accounting and administrative services
• Financing services, when applicable

We do not sell customer personal information to third parties.

Personal information may also be disclosed where required by law, in response to valid legal requests, or to protect legitimate rights and interests.

Some service providers may process or store information outside your province or outside Canada, subject to applicable legal protections and contractual arrangements.

9. Data Security

We take reasonable measures appropriate to the sensitivity of the information to protect personal data against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include controlled account access, secured website connections, software updates, and appropriate administrative safeguards.

However, no internet-based system can guarantee absolute security. Customers should avoid sending passwords or sensitive payment card information through ordinary contact forms.

10. How Long We Retain Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order management, customer service, accounting, tax compliance, warranty matters, dispute resolution, and applicable legal obligations.

Retention periods vary depending on the type of information and relevant requirements.

When information is no longer required, we take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable law.

11. Your Privacy Rights

Depending on applicable federal or provincial law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold
• Request correction of inaccurate information
• Ask questions about our privacy practices
• Withdraw consent where legally permitted
• Request deletion where applicable law provides that right
• Make a complaint about information handling

We may need to verify your identity before processing certain requests. Some information may need to be retained to satisfy legal obligations.

You may contact us using the information below to submit a privacy request.

12. Children's Privacy

Our website and products are intended for individuals capable of making commercial purchasing decisions and are not specifically directed toward children.

If we learn that personal information has been collected from a child without legally required consent, we will take appropriate steps consistent with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised last-updated date.

14. Contact Us About Privacy